Cancellation Policy

Either party may end an engagement for any reason by giving the other written notice. An email to hello@manawaroa.io, or from us to your contact email, counts as written notice.

Cancelling requires 30 days written notice. The engagement ends at the close of that period, which we call the end date.

Either party may end an engagement immediately, without a notice period, if the other party materially breaches the Terms of Service or the SOW and does not fix the breach within 10 days of being told about it, or if the breach cannot be fixed.

There is no cancellation fee.

To cancel a support plan, email hello@manawaroa.io. Cancelling requires 30 days written notice.

A monthly plan continues, and is billed, through the end of the notice period. Then it stops renewing and you are not charged again.

An annual plan stays active until the end of the year you paid for. To stop it renewing, give notice at least 30 days before the renewal date. Annual plan payments are not refunded.

When a plan ends, you keep your software, code, and content. Access to tools we provide under the plan, such as an AI assistant, ends with the plan.

The rest of this policy covers project engagements.

You pay for all work performed and delivered through the end date. This is every completed milestone plus a fair share of any milestone in progress, as described in our Refund and Dispute Policy.

You also reimburse non-refundable expenses you approved in writing before cancellation, such as third-party services or licenses purchased for your project.

We send a final invoice within 15 business days of the end date. It is due by the date stated on the invoice or in the SOW.

Prepaid amounts for work we have not started by the end date are refunded. This includes any deposit, or part of a deposit, that covers work not yet started. The 30-day invoice dispute window in our Refund and Dispute Policy does not apply to these refunds; they are issued whenever the engagement ends, even if the invoice is more than 30 days old.

The refund is issued within 15 business days after the final invoice for the engagement is settled. It goes to your original payment method through Stripe. How long it takes to appear on your statement depends on your bank or card issuer, usually about 5 to 10 business days; neither we nor Stripe can guarantee that timing.

Details on partially completed milestones are in the Refund and Dispute Policy.

On cancellation, once the final invoice is paid, you receive:

• All work product you have paid for, including source code, documentation, designs, and notes, in its current state
• Full access to and ownership of any repository, project board, or other account we created for your project, or a complete export if transfer is not possible
• A short written summary of where things stand, including open issues and recommended next steps, so another team can pick up the work

We remove our access to your systems and accounts promptly after handover unless you ask us to keep it for a transition period.

Our confidentiality obligations continue after cancellation as described in the Terms of Service. We keep the records we need for tax, accounting, and legal purposes as described in our Privacy Policy.

To end an engagement or ask about this policy, email hello@manawaroa.io.